Client Experience Specialist: Insurance & Retention

ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Shilpa Rathi- State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES: Manage customer inquiries and resolve issues Manage customer inquiries and resolve issues Maintain client records and update information as needed Assist with customer retention strategies Coordinate with other departments to ensure customer satisfaction