Senior Escalation Services Leader, AI-Driven
united states digital spaceDenver, CO
Senior Escalation Services Leader, AI-Driven
united states digital spaceDenver, CO
yesterday
Occupations
First-Line Supervisors of Office and Administrative Support WorkersComputer and Information Systems ManagersCompensation and Benefits ManagersIndustries
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesAbout the role
the company in Denver, CO is seeking a Senior Leader to head Escalation Services within Benefits Services. You will manage a white-glove escalation team and own the escalation ecosystem, redesigning intake, triage, tooling, and root‑cause infrastructure for future scalability.
You’ll lead executive escalations, access‑to‑care emergencies, and benefit inaccuracies, while partnering to build automated, AI-driven solutions and reduce manual workload for frontline specialists.
Matching similar jobs
JOB OVERVIEW
Experience level
Lead
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Custom Computer Programming Services
Posted
yesterday
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE