Director of Rooms: Elevate Luxury Guest Services & Operations

Mandarin Oriental New York is seeking a Director of Rooms to lead the Rooms Division and drive guest service excellence in a fast-paced environment. You will oversee Front Office, Housekeeping, Concierge, and related departments, shaping strategy, staffing, and budgeting while developing managers and ensuring flawless guest experiences across all touchpoints. You will collaborate with Finance and Operations to optimize revenue, service standards, and daily operations, upholding MOHG's legendary