Director of Operations
wells street growthChicago, IL
yesterday
Occupations
General and Operations ManagersAdministrative Services ManagersTransportation, Storage, and Distribution ManagersIndustries
Process, Physical Distribution, and Logistics Consulting ServicesGeneral Warehousing and StorageExecutive OfficesAbout the role
We're looking for a Director of Operations to lead a client's operations and digital fulfillment function as they scale. You'll oversee a distributed team split between the US and Mexico, ensuring smooth day-to-day execution while building the processes and systems that let us grow efficiently. This is a hands-on leadership role at a ~40-person company, ideal for someone who thrives on both strategic planning and getting into the details.
What You'll Do:
Lead and develop the operations/fulfillment team across US and Mexico locations, including hiring, coaching, and performance management Own end-to-end operational performance: fulfillment speed, accuracy, cost efficiency, and quality Design and implement scalable processes, workflows, and SOPs that work across both teams and time zones Partner with cross-functional leaders (sales, customer support, finance) to align operations with company goals Build and monitor KPIs/dashboards to track team and operational performance Manage vendor relationships as needed Navigate cross-border/cross-cultural team dynamics, including coordination across US and Mexico labor practices, holidays, and communication norms Identify bottlenecks and drive continuous improvement initiatives What We're Looking For 5+ years in operations leadership, ideally including digital fulfillment, e-commerce, or call center Experience managing distributed or cross-border teams (US/Mexico experience a plus)Strong track record of building processes from scratch in a fast-growing environment Excellent communication skills and comfort operating with ambiguity at a smaller company Data-driven decision-making style paired with strong people leadership instincts
Matching similar jobs
JOB OVERVIEW
Experience level
Manager
Location
Chicago, IL
Occupation
General and Operations Managers
Industry
Process, Physical Distribution, and Logistics Consulting Services
Posted
yesterday
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE