VIP Lounge Representative - Bellagio

THE JOB: As a VIP Lounge Representative, you'll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest's individual narrative and requirements, you'll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure!

THE STARTING PAY RATE: $22.50 / Per HourTHE DAY-TO-DAY:Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were deliveredEnsure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guestResolve guest bills with casino hosts for any additional food, beverages, or show ticketsEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling proceduresTHE IDEAL CANDIDATE:Must be 21 years of age or olderHigh school diploma or GEDOne (1) year of prior relevant Front Desk or Concierge experience preferredOne (1) year of prior relevant Guest Services experience in a similar resort setting preferredExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersMust be able to work various shifts, including weekends and all holidaysTHE PERKS & BENEFITS:Free meals in our Bellagio employee dining roomFree parking on and off-shift at all MGM Resorts propertiesProfessional and personal development opportunities through employee programs and network groupsWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts