Service Writer/Advisor

Job Description: Terry County Tractor, a Kubota tractor and construction equipment dealership in Lubbock, TX, is hiring an experienced Service Writer/Service Advisor to join our service department. This is a great opportunity for someone who enjoys working with customers, staying organized, and being the go-to link between our shop and the people who depend on their equipment.What You'll Do- Greet customers and write up detailed, accurate repair orders for tractors, construction equipment, and related machinery - Communicate with customers about repair recommendations, timelines, and costs, and keep them updated throughout the repair process - Coordinate with technicians to schedule work, track job progress, and ensure repairs are completed efficiently - Order parts as needed and work with the parts department to keep jobs moving - Prepare invoices, process warranty claims, and maintain accurate service records - Follow up with customers after service to ensure satisfaction and build long-term relationships - Help maintain a clean, professional, and safe service departmentWhat We're Looking For- Previous experience as a service writer/advisor, ideally in powersports, agricultural, or construction equipment - Strong customer service and communication skills - Comfortable using computer software for repair orders, invoicing, and scheduling - Detail-oriented, organized, and able to multitask in a busy shop environment - Basic mechanical knowledge helpful, but the ability to translate technician findings into clear customer communication is key - Dependable, professional, and a team playerWhat We Offer- $20.00–$25.00/hour, based on experience - Company-paid health insurance - Paid time off (PTO) - Stable, full-time work with an established dealership - A supportive team environment If you're organized, enjoy working with people, and want to build a career with a respected Kubota dealership in Lubbock, we'd love to hear from you.Apply today to join the Terry County Tractor team!