Remote Senior Manager, Workforce Planning & Analytics
graingerTempe (AZ)
4 days ago
Occupations
General and Operations ManagersProject Management SpecialistsManagement AnalystsIndustries
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting ServicesAbout the role
Grainger seeks a Senior Manager, Workforce Planning to lead forecasting, staffing models, and real-time resource management for its contact center network. You will develop team capability and standardized practices to improve service levels and cost-to-serve across multiple sites.
You will collaborate with senior leaders to align workforce strategy with business objectives, modernize analytics, and drive continuous improvement across the center.
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JOB OVERVIEW
Experience level
Manager
Location
Tempe (AZ)
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago
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