Servicenow Business Analyst
teksystemsArlington, VA
Servicenow Business Analyst
teksystemsArlington, VA
today
Industries
Computer Systems Design ServicesCustom Computer Programming ServicesOther Management Consulting ServicesAbout the role
Overview:
In this role, you will guide a large-scale ServiceNow AI Service Management transformation. You will translate business needs into structured, AI-enabled ServiceNow use cases and requirements, collaborating with product owners, architects, developers, process owners, and AI teams. You’ll leverage your ServiceNow ITSM expertise and knowledge of Now Assist to shape practical solutions. You’ll work closely with stakeholders to drive clear user stories, acceptance criteria, and backlog items that enable measurable impact. This is a remote contract role with a focus on delivering transformative ITSM enhancements through AI capabilities. Compensation / Benefits Medical, dental & vision 401(k) Retirement Plan Life Insurance Short and long-term disability HSA PTO/Vacation/Sick Leave
Responsibilities:
Translate business needs into AI-enabled ServiceNow use cases and requirements Facilitate stakeholder discovery and requirements workshops Create user stories, functional requirements, acceptance criteria, and backlog items Develop process/workflow diagrams and use cases Collaborate with Product Owners, ServiceNow Architects, Developers, ITSM process owners, and data/business stakeholders Support ServiceNow ITSM processes (Incident, Problem, Change, Request, Knowledge, Service Catalog) and AI initiatives like Now Assist and Virtual Agent
Key requirements:
5+ years as Business Analyst or similar role in enterprise technology initiatives Strong hands-on ServiceNow experience, especially ITSM Experience supporting ServiceNow AI initiatives (Now Assist, Virtual Agent, AI Search, Predictive Intelligence, Generative AI) Facilitation of complex stakeholder workshops Ability to convert business needs into user stories, functional requirements, acceptance criteria, and backlog items Understanding of Generative AI concepts and enterprise AI considerations Ability to work with Product Owners, Architects, Developers, and data stakeholders Agile experience Stakeholder management Facilitation and collaboration Clear communication ServiceNow ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog) Now Assist Virtual Agent
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JOB OVERVIEW
Experience level
Senior
Location
Arlington, VA
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
today
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