Accounts Receivable Analyst

Key Responsibilities: Research and resolve customer deductions, chargebacks, shortages, compliance claims, and disputed invoices Review supporting documentation including invoices, shipping records, proof of delivery, and order information to validate claims Prepare and submit dispute packages to customers and recovery vendors to recover outstanding balances Monitor open deductions and aging receivables to ensure timely follow-up and resolution Maintain accurate records of deductions, recoveries, customer correspondence, and case activity within internal systems Reconcile customer accounts and partner with Accounting to ensure accurate financial reporting Analyze deduction trends, identify root causes, and recommend process improvements to reduce future revenue leakage Coordinate with transportation providers and external partners regarding delivery-related claims and disputes Generate recurring reports on open deductions, recovery performance, compliance trends, and collection activity Support month-end close activities, account reconciliations, and financial analysis as needed Qualifications 3-5 years of experience in Accounts Receivable, chargebacks, deductions management, collections, credit, customer accounting, or related financial operations Experience researching and resolving customer payment discrepancies and account disputes Strong understanding of AR processes, reconciliations, and revenue recovery practices Advanced Microsoft Excel skills Excellent analytical, problem-solving, and organizational abilities Strong communication skills with the ability to collaborate across multiple departments Experience working with customer portals, dispute management systems, or ERP platforms preferred Knowledge of logistics, transportation, EDI transactions, and order fulfillment processes is a plus