Customer Success Manager (Fully Remote)

Maintain GRR >90% and ensure renewals are forecast accurately. Manage a book of 20-30 enterprise accounts and onboard new customers. Drive adoption from basic to advanced usage like CI integration and Cloud Pods. Experience we expect: 5+ years in Customer Success or account management at a SaaS company. 2+ years managing enterprise clients and leading renewals end to end. Technically curious, familiar with cloud infrastructure, CI/CD, and developer tooling. Values we hold: Care, Ownership, Openness, Courage, and Excellence guide our culture. We prioritize empathy, autonomy, and honest feedback across the team. Fully remote, competitive salary, private medical, and 401k. Unlimited PTO, annual company retreat, and an inclusive workplace. LocalStack LocalStack is a local cloud development platform that provides secure sandboxes to simulate cloud environments for developers and AI agents. The company is a fast-growing Series A startup with globally distributed teams, having almost doubled in size in 2025.