Engagement Manager - Fraud Strategy

Salary Range: $140K - $200K/Year Base plus Annual Bonus For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits We are looking for 8+ years experienced Debit Card Fraud Strategy professionals to support a US-based client. The role involves end-to-end ownership of fraud monitoring, strategy development, performance management and loss optimization across debit card transactions, with a strong focus on real-time decisioning and post-authorization fraud controls.

Required Domain Experience: 8+ years of hands-on experience in Debit Card Fraud Strategy or Fraud Analytics Strong understanding of US retail banking fraud landscape Experience with authorization and post-authorization fraud strategies Fraud Strategy & Risk Management: Design, optimize, and monitor debit card fraud strategies across: Card-present (CP) and card-not-present (CNP) transactions ATM fraud, POS fraud, e-commerce fraud, and account takeover-linked debit activity Develop and fine-tune rules-based and score-based strategies to balance fraud losses, false positives, and customer experience Drive fraud loss reduction initiatives while maintaining approval and customer satisfaction KPIs Perform root-cause analysis on fraud spikes, emerging attack patterns, and vendor performance issues Identify emerging fraud trends such as BIN attacks, merchant breaches, synthetic identity-linked debit misuse, etc. Technical & Analytical Skills: Strong proficiency in MS Excel Strong proficiency in SQL for large-scale data extraction Hands-on experience with Python for analytics