Dispatcher/Router Combo (WMHS), SID Collection

Essential Duties and Responsibilities: Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops Provides highest level of customer service to all customers in line with Customer 1st objectives Monitor, process, and escalate SFDC cases to supervisor Assist walk-in customers Assists drivers with problems/issues as issues arise (during the day or at the end of the route)Reviews driver's paperwork and files paperwork Review and updates routes, new customers based on daily communication, reroutes existing customers as required Ensures that routes are balanced daily Assists Trans Supervisor/Manager as needed/directed Update SAP data / notes Communicate performance standards and objectives Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings Always maintains a safe and compliant workplace In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries Perform other duties and responsibilities, as assigned

Qualifications: A.

Required Qualifications: High School Diploma or equivalent 2 years experience, preferably in Transportation, Logistics, Routing and Customer ServiceB.

Physical Requirements: Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay for this on-site position is $26.86 an hour. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.