Emergency Care Program Director

Job Title: Emergency Care Director

Department: Emergency Care

Reports To: Chief Program Officer

FLSA Status: Full-time (Exempt)

Summary: The Emergency Care Director is primarily responsible for the oversight of the Emergency Care Program, including staff, residents, and daily operations. This role ensures all aspects of the residential program are developed and implemented, including recruiting, training, and retaining staff; adhering to the budget; establishing the scope of services; developing program materials; implementing best practices; and maintaining a trauma-informed environment. The Emergency Care Director oversees timely referral and intake decisions, coordinates with crisis response teams, stabilization services, and coordinated transition planning. Additional duties include reporting accurate and timely metrics, interpreting data, evaluating program outcomes in an unbiased manner, and developing relationships with referral sources, volunteers, and community partners. Required Duties and Responsibilities (Other duties may be assigned as necessary) Lead and guide Bible studies, devotionals, and prayer and worship times as needed Creating and Planning Oversee the creation, implementation, and review of all program materials, such as schedules, curriculum, handbooks, metrics, deliverables, and all supporting materials Implement the scope of services offered by the Emergency Care Program, including admission criteria, stabilization services, and transition planning Ensure the organization’s mission, core values, and character are expressed throughout the program Maintain knowledge of industry best practices and standards and ensure that services are trauma-informed and survivor-centered Oversee emergency residential housing operations, ensuring an environment that supports immediate safety and stabilization Develop procedures for timely referrals, admissions, safety assessments, and coordination with appropriate service providers Consult with stakeholders, including survivor leaders, community partners, and referral agencies Establish relationships with service providers to support residents’ access to ongoing care and appropriate placement options Finance Develop an annual strategic plan and corresponding budget Contribute to funding proposals to support the continuous delivery of emergency care services Ensure program compliance with applicable regulatory and funding requirements Submit monthly reports as needed, including metrics, reimbursements, and receipts Ensure the program operates within its approved budget Managing and Leading Oversee referral, intake, admission, transition, and exit decisions and processes in accordance with program criteria and policies Ensure residents receive timely assessments, individualized stabilization plans, and coordinated referrals Facilitate weekly meetings with the Care Team and additional case consultations as needed Supervise program staff by providing regular and constructive feedback Support staff in responding to crises, using de-escalation practices, and following established emergency procedures Coordinate with qualified medical and mental health professionals when residents require assessment or services beyond the program’s scope Address and help resolve conflict among staff, residents, and other involved parties as needed Ensure all deadlines are met by residential program staff Maintain the confidentiality and security of records, property, and conversations Serve as the point of contact for emergencies and incidents, ensuring timely documentation, communication, and follow-up Participate and coordinate alternating on-call CARE team schedules Ensure continuity of 24/7 residential care, filling daytime, weekend, or overnight shifts when needed Oversee transition planning throughout each resident’s stay to support timely connections to appropriate housing, treatment, or ongoing services Leads household implementation of approved emergency plans, including severe weather preparation, evacuation, and continuity of residential care Human Resources Provide direct supervision of direct reports Submit data for payroll, timesheets, PTO, and any other needed documentation in a timely manner Centralize and disseminate communications across Program staff Develop departmental staff culture in accordance with Elijah Rising’s vision Develop and enforce program policies and procedures for program staff, volunteers, and residents Oversee regular program staff training and onboarding, ensuring that staff have the tools and communication necessary to execute their job functions

Qualifications: Must be available to oversee and ensure staff coverage for 24/7 care as needed during emergency or minimal‑staff situations Must have excellent people skills with the goal of developing trust with staff and residents in order to assist them with effective care Must be detail‑oriented in order to effectively track and report metrics Must be able to balance programming and administration to meet all deadlines Must have knowledge of industry methods and best practices Excellent computer skills needed Able to create spreadsheets, graphs, charts, presentations, and other documents Must be able to manage time efficiently to meet expected weekly deadlines Able to read, analyze, and interpret professional journals and general business periodicals Able to write reports, presentations, blogs, and essays, as needed Able to speak publicly and present to different groups as needed Must be able to work with mathematical concepts such as fractions, percentages, ratios, and proportions in practical situations Able to define problems, collect data, establish facts, and draw valid conclusions Able to interpret an extensive variety of technical instructions

Other Requirements: Must have reliable transportation