Customer Service Representative

Key Responsibilities: Manage the full customer service cycle, handling inbound inquiries via phone, live chat, and email using Ring Central and Crisp. Consult with clients to understand their fine art printing needs, providing expert recommendations on file preparation, aspect ratios, and print mediums. Process and track orders within Shopify, handling tracking inquiries, order modifications, holds, and refunds accurately. Collaborate with the production and prepress design teams to ensure technical image specifications are met and custom projects are delivered on time. Resolve customer complaints and shipping transit issues gracefully to maintain our 100% Happiness Satisfaction Guarantee. Stay current on our expanding product catalog, print finishes, and internal production timelines.

Experience: Minimum of 23 years of proven customer service experience specifically within an e-commerce, printing, or creative production environment. Tools: Deep understanding of Shopify order management, unified helpdesk platforms like Crisp, and VoIP phone systems like Ring Central. Communication: Exceptional verbal and written communication skills with the ability to convey technical print details clearly to creative clients. Organization: Strong multi-tasking skills and the ability to handle multiple chat conversations, emails, and phone calls simultaneously. Problem-Solving: Self-motivated with an empathetic mindset and the ability to resolve order issues calmly in a fast-paced environment.

Preferred Skills: A background, training, or personal interest in photography, graphic design, or fine arts. Familiarity with digital workflow tools and print-on-demand or commercial dropshipping processes. Strong local networks or familiarity with the Orange County/Southern California creative community.

Why Join Us: This is an excellent opportunity for a dedicated support professional who thrives in a dynamic environment and wants to play a key role in the growth of a leading fine art production facility. If you are an empathetic thinker with a solutions-oriented approach who excels in a fast-paced market, we'd love to see what you can bring to the team!

Benefits: Competitive Hourly Base Rate. Health Care Plan (Medical, Dental).Retirement Plan (401k, IRA).Paid Time Off (Vacation, Sick & Public Holidays).Training & Development.