SAP ERCS Manager

Responsibilities: Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation and customer experience Serve as the primary client contact for senior executives, building trusted advisory relationships Develop and execute strategies to improve client performance, drive revenue growth, and support customer-centric transformation Manage project teams, guiding junior members and ensuring on-time, on-budget delivery with quality Lead business development activities by identifying opportunities, crafting proposals, and representing Accenture’s Utilities practice in pursuit Contribute to thought leadership by staying current on industry trends, regulatory changes, and tech advances Foster team development and high-performance culture through mentoring and collaboration Travel may be required (25%–100%) depending on client needs

Key requirements: 5+ years of experience in the Utility industry (customer service delivery or transformation) 3+ years of functional SAP experience Expertise in Meter to Cash operations, functions, and technologies Experience in major customer transformation and technology implementations (e.g., CIS replacements) Bachelor’s degree or equivalent work experience (min 12 years); if Associate’s degree, min 6 years work experience adaptability and improvisation to lead through change and ambiguity established client trust and advisory mindset design thinking and workshop facilitation ability to develop business cases and agile project delivery talent and change management SAP