At Your Service Operator

At Your Service OperatorAnswer internal and external phone calls in a professional manner within a prescribed time frameAnswer internal and external phone calls according to established scripts and Marriott standardsPromptly route calls to their destinationRespond to hotel guests' requests in a timely mannerAnswer, dispatch and log incoming calls from all departmentsConduct pre arrival planning for same day and next day reservationsUtilize the Guest Experience Platform (GXP Software) to log, track and respond to guest requests/issuesWork in unison with Manager on Duty and all Departments of the resort to ensure all guest needs and requests are fulfilled in a timely mannerRequirements: High school diploma or equivalentPrevious experience in a hotel front desk or customer service roleStrong leadership and communication skillsAbility to multitask and work in a fast-paced environmentExcellent problem-solving skillsProficient in Microsoft Office and hotel management softwareFlexible schedule, including weekends and holidays