Customer Service Reservationist
go rideBaton Rouge, LA
Customer Service Reservationist
go rideBaton Rouge, LA
8 days ago
Occupations
Customer Service RepresentativesReservation and Transportation Ticket Agents and Travel ClerksReceptionists and Information ClerksIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Travel Arrangement and Reservation ServicesAll Other Transit and Ground Passenger TransportationAbout the role
Customer Service Representative Answers calls from customers and schedules transportation appointments. Enters data into scheduling system. Assists customers with other inquiries regarding transportation services such as ETA's, activating will calls, and cancellations.
Duties:
Accurately enters customer and trip data into the scheduling software system.
Assist customers scheduling transportation to and from doctor appointments, hospital visits, nursing homes, and other locations.
Maintains knowledge of ongoing programs, pricing, and procedures.
Meets or exceeds all performance targets for the call center.
Works with Dispatch to ensure customers are picked up within committed timeframe.
Follows approved policies and procedures to complete daily tasks.
Cancels trips and notifies Dispatch immediately upon customer notification of cancel.
Follows call center attendance guidelines.
Maintains a positive attitude and friendly, professional tone while speaking to customers and co-workers.
Completes any other tasks or duties assigned to them or asked of them.
Skills/Qualifications:
Customer Service Experience, Computer Knowledge, Quality Focus, Problem Solving, Good Oral and Written Skills, Listening, Phone Skills, Multi-tasking, Organization and Time Management Skills.
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience Level: No experience needed
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JOB OVERVIEW
Experience level
Junior
Location
Baton Rouge, LA
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
8 days ago
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