Care Management Support Coordinator II

Pay Range: $18.5/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities: Provide outreach to members via phone to support care plan next steps, community resources, and scheduling concerns. Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols. Support member onboarding and day-to-day administrative duties, including sending welcome letters and educational materials. Document and maintain non-clinical member records to ensure compliance with state and regulatory requirements. Make referrals to address Social Determinants of Health (SDOH) needs and ensure members receive high-quality customer service. Meet a daily goal of contacting at least 30 members to schedule assessments and follow up within strict turnaround times. Key Requirements and Technology Experience:1 to 2 years of call center experience, preferably in a healthcare or managed care setting. High School Diploma or equivalent. Proficiency in Microsoft Office, including Outlook and Excel. Strong customer service skills and ability to handle high call volumes. Bilingual skills are a nice to have. Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.