Deployment Support Analyst

Core Responsibilities: Provide remote support for restaurant technology systems and deployment initiatives Serve as a technical resource for troubleshooting, issue resolution, and customer support Support Deployment, ECARE, and RTO programs, including vendor coordination and Service Desk collaboration Identify root cause issues and application defects and communicate findings to business partners Analyze customer workflows and operational challenges to facilitate effective support Translate customer requests into technical specifications and incident documentation Maintain technical knowledge of supported applications and environments Collaborate with Reporting and Problem Management teams Participate in an on-call rotation providing evening and weekend support as needed Create and maintain support documentation, troubleshooting guides, and resolution procedures Deliver exceptional customer service while managing multiple priorities Required Skills/Experience (Must-Haves) Computer Science degree or equivalent experience preferred 1+ years of customer service experience Strong understanding of operating systems, troubleshooting methodologies, and technical support concepts Preferred Skills/Experience (Nice-to-Haves)1+ years of Help Desk experience preferred A+ Certification or equivalent experience preferred Network+ Certification or equivalent experience preferred Experience supporting enterprise technology environments preferred Key Competencies & BehaviorsExcellent written and verbal communication skills Strong organizational and multitasking abilities Ability to work independently and exercise sound judgment Work EnvironmentLocation: Irvine, CA (Hybrid)

Onsite Schedule: Typically Tuesday and Thursday

Remote Work: Yes Compensation & BenefitsPay Range: The approximate pay range for this position is between $16.00 and $23.50. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchellAt KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.