Customer Service Representative

Duties will include: Receive, document and resolve patient inquiries via phone, email, and/or chatBuild lasting relationships with patientsProcessing patient payments and resolve billing discrepanciesSupport and train peers as neededComply with all state and federal lawsOther reasonable duties as assigned by managerWork in multiple computer systems and support multiple platforms Competencies Valued: Display passion for and responsibility for the customerDisplay a passion for what you do and a drive to improve A strong drive to complete tasks and accomplish goalsDependability, punctuality, and accountabilityStrong multitasking, problem solving, and prioritizing skillsStrong stress and time management skillsExcellent verbal and written communicationAbility to speak and type simultaneously while using three or more computer programsStrong empathy and active listening skills Preferred Qualifications:

• Bilingual a plusProficiency in Microsoft Office programsAt least 1 year of previous call center experiencePrevious experience in a medical office/facilityBackground in healthcare/ medical terminology Required Qualifications:
• High School DiplomaKentucky Pharmacy Technician Certificate (required for employment and can be obtain prior to the first day of employment)
• Must be available for Saturday shift rotation (every few weeks)

What's in it for you: Excellent Pay ($18 + hourly depending on experience) Regular, daytime hours - Shifts scheduled in advanceMedical - PPO plan or HDHP with HSA card, Dental, Vision and Short-term disabilityPaid Holidays and VacationPaid Basic Life Insurance 401KCasual Dress