Service Director - Funeral Industry

Core Responsibilities: Family Consultation: Meet with families to discuss final wishes, select caskets or urns, plan viewings, and coordinate religious or personal services. Logistics Coordination: Schedule venues, clergy, musicians, pallbearers, and transportation for the deceased and mourners. This includes scheduling and setting up flowers, chapels, programs, music selections, caskets and waiting on family members, all to make services meaningful while providing a positive customer service experience. Legal Administration: File death certificates, burial permits, and required state or federal documentation. Care of the Deceased: Oversee body transfers, preparation, dressing, and casketing (and sometimes embalming, depending on licensure). Facility & Staff Management: Supervise funeral attendants, maintain facility appearance, and handle day-to-day business operations. Crisis Management:ability to manage stressful situations well and work under pressure.

Education: Associate or Bachelor’s degree in mortuary science, business administration, hospitality. Licensure: Position does not require a Funeral Director license but is highly preferred.

Skills: High levels of empathy, strong communication, organization, and a clean driving record. Strong problem-solving skills. Strong accuracy and attention to detail skills. Professional attitude, demeanor and presentation We are looking for someone who can care about the needs of the families we serve in a compassionate and empathetic manner; while remaining consistent with high standards and values.

Schedule: 5 days a week/40 hour.

Salary: Depends on experience, but we are looking for someone with either a few year’s experience in funeral services, or someone with no industry experience that has a passion for helping others and a heart of service.