Manager, Patient Support Strategy

Manager, Patient Services Strategy- Life Sciences ConsultingNortheast US- Boston, New York, Philadelphia Region BasedHybrid/ Remote optionAbout AcumetisAcumetis is a global life sciences consultancy that guides pharmaceutical and biotech companies through their most decisive moments—powering commercial success and expanding patient access. From early asset strategy to launch readiness and market optimization, we help clients navigate complexity and seize opportunity.Our integrated approach brings together scientific insight, evidence strategy, deep market intuition, and executional precision to ensure brands are built to lead.Role OverviewManagers at Acumetis are client-facing leaders responsible for driving project delivery, managing teams, and strengthening client partnerships. You will operate as a day-to-day engagement lead, ensuring high-quality execution while shaping strategic direction and delivering measurable impact for clients.This role requires strong problem-solving, leadership, and communication skills, with the ability to translate complex insights into clear, actionable strategies for senior stakeholders.Key ResponsibilitiesLead client engagements end-to-end, managing multiple concurrent workstreams and ensuring delivery excellenceServe as the primary day-to-day client contact, building trusted, long-term relationshipsOversee development of client deliverables including business cases, therapeutic landscapes, launch strategies, and strategic frameworksTranslate complex operational, clinical, and financial insights into clear recommendations for executive audiencesManage and mentor consultants and analysts, providing guidance, feedback, and professional development supportDrive effective team execution by structuring workplans, delegating responsibilities, and ensuring quality controlFoster a collaborative, high-performance team environment aligned with Acumetis valuesLead vendor RFP/RFI processes, including strategy, evaluation, scoring, and selectionOversee hub, specialty pharmacy, and vendor implementations, including call center operations and data integrationDirect development of SOPs, BRDs, workflows, and governance frameworks for Patient Services programsSupport contracting process with HUB, SP, and 3rd party vendorsEstablish and monitor KPIs, dashboards, and continuous improvement initiatives (e.g., Six Sigma methodologies)Support detailed vendor data integration strategy, process mapping, and implementationDrive Patient Services Program efficiency by supporting evaluations of program operations and opportunity identification to drive efficiency and speed time to therapySupport financial modeling and forecasting across copay, PAP, trial, FRM, and Patient Services programsEnsure alignment between strategic recommendations and financial/operational feasibilityIdentify risks and proactively develop mitigation strategiesContribute to new business development through proposal development, opportunity identification, and client expansionSupport thought leadership initiatives and development of innovative, client-ready solutionsActively contribute to internal capabilities, knowledge sharing, and practice growthRequirementsEducation & ExperienceBachelor's degree required; MBA or advanced life sciences degree preferred5–7+ years of management consulting experience within the life sciences industryDemonstrated experience leading projects and managing client engagementsSkills & CapabilitiesStrong analytical and problem-solving capabilities with a strategic mindsetProven ability to lead teams and manage multiple priorities in a fast-paced environmentExcellent executive-level communication and presentation skillsHigh proficiency in PowerPoint, Excel, and data-driven storytellingDetail-oriented, highly organized, and self-motivatedAdditional QualificationsExperience in Patient Services, market access, or commercialization strategy strongly preferredProject Management certification is a plus