Member Solutions Officer

Responsibilities: Deliver exceptional member service by upholding the Credit Union of Georgia brand standards and the journEASE experience - Engage, Ask, Solve, and Excite. Assist members with account-related inquiries, requests, and complaints, including opening new accounts and providing accurate information about credit union products and services. Process loan applications and supporting documentation such as credit reports, income verifications, and title/lien searches with accuracy and efficiency. Identify additional lending opportunities by reviewing member credit reports and proactively offering appropriate loan products. Meet or exceed individual and branch loan production goals and cross-sell ancillary products such as GAP, Warranty, and Credit Shield insurance. Support branch operations, including opening and closing procedures, and handle complex issues or exceptions in the absence of branch management. Maintain current knowledge of credit union policies, procedures, and service standards, ensuring compliance with all regulations including the Bank Secrecy Act, Patriot Act, and OFAC. Build strong member relationships by cross-selling and explaining the benefits of credit union products and services. Complete required compliance, security, and professional development training within designated timeframes. Perform other duties as assigned.

Requirements: Minimum 1 year of experience in member solutions, financial services, or customer service. At least 1 year of experience in bank or credit union lending required. 5+ years of professional work experience preferred. High school diploma or GED required. College degree preferred. All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.