The LINE Austin - Supervisor

Must be courteous and gracious, maintaining a professional demeanor at all timesEstablish and maintain good communications and teamwork with fellow colleagues and other departments within the hotelMaintain "open door" communication with employeesUphold the highest standards of hospitality and service, constantly monitoring guest experienceEnforce training programs with the goal of constant improvement, both at the individual and group levelResponsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of serviceDevelop new and analyze existing procedures that will improve guest patronage under the guidelines of Company's policiesHandles guest complaints in the restaurant area as neededInspect and taste prepared foods to maintain quality standards and sanitation regulationsParticipate in weekly departmental meetingsAdhere to all standards of operations, policies and procedures, manuals, memos and verbal instructionsControl labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash controlAssist GM in interviewing, selecting, training, guiding, managing and scheduling personnelMonitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and rewardEnsure staff understands their job expectations before holding them accountable