IT Manager

IT ManagerThe Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan's west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond.Reporting to the Director of Technology, the IT Manager is a senior technical member of the Technology team, with the Help Desk role reporting into this position. The IT Manager owns the organization's network and infrastructure—wired, wireless, identity, and security—and serves as the primary technical point of contact for the building's event and production activity, coordinating with rental clients, in-house productions, and Facilities, Security, and Production teams to ensure network and hardware support is in place for every event. The IT Manager also manages relationships with The Shed's core network vendors (WOD for wired network maintenance, Commscope for WiFi), oversees endpoint and server health, and is the first responder for infrastructure incidents.Key responsibilities include:Team LeadershipManage the Help Desk role, including day-to-day support workflow and escalationAs a senior technical resource, help provide coverage on other Technology team members' tasks during absences or vacations as neededHelp communicate and support organizational technology best practices and guidanceEvent & Production Network SupportMeet with rental event clients to assess network needs and hardware they'll bring into the building, ensuring the team can support them during the eventPerform the same needs assessment for in-house productions (performing arts, visual arts, and other core programming)Support Production's audio, lighting, and visual systems where they depend on network and server rack infrastructure or system integration touchpointsConsult on and support fiber and broadband needs for events involving streaming or video broadcastMaintain working knowledge of union jurisdiction boundaries (e.g., where IT may run cable directly vs. where union labor must execute to IT specifications)Network & Security AdministrationWork closely with Facilities and Security, whose communication systems depend on the networkServe as primary liaison to WOD (wired network maintenance) and Commscope (WiFi maintenance/support)Administer and troubleshoot Cisco switches, VLANs, and 802.1x (Cisco ISE)Maintain wireless access points (with Commscope)Configure and troubleshoot firewall (SonicWall)Manage Cisco Umbrella and Taegis for network/endpoint securityProvision network access: create SSIDs for events, enable/disable hardline port accessMaintain internal DNSProcure and manage domain certificates for internal systemsUpdate or replace fiber and ethernet runs as neededServer & Identity AdministrationAdminister AD/Entra infrastructureSupport SSO/SAML integration for applications connecting to identity infrastructureSupport core infrastructure: UPS systems, firewalls, Hyper-V instances, ISE serversConfigure/oversee system backups, including monitoring for successful completion and escalating failuresAdminister print servers; deploy and install printers/copiersEndpoint, Device & Software ManagementConduct initial health analysis of laptops, desktops, and servers; oversee repair of non-working systemsOwn monthly \"Patch Mondays\" for reviewing machines and applying patchesRoll out firmware updates and software patches as vendors/manufacturers release themOversee MDM systems (Intune, Jamf, Hexnode), including device deployment/imaging via IntuneWork with staff to identify the hardware that best meets their needs; aid in speccing, procurement, and deploymentMaintain hardware inventory records; help inform capital replacement planningCo-manage 1Password administration, Duo administration, and Google Workspace configuration/accountsConfigure/oversee backups for Google Workspace and OneDrive dataIncident ResponseServe as first point of contact for server/network outagesMonitor and respond to urgent tickets in ZendeskQualifications and QualitiesStrong knowledge of Cisco networking (switches, ISE, 802.1x), SonicWall firewall, and Cisco UmbrellaExperience with AD/Entra, Duo, and Google Workspace identity syncWorking knowledge of SSO/SAML integrationFamiliarity with Intune, Jamf, and Hexnode for MDM/device deploymentExperience with Taegis or comparable endpoint/network security toolingFamiliarity with Auvik or comparable network monitoring/management tooling is helpfulKnowledge of Hyper-V virtualization and Windows/macOS/Linux environmentsFamiliarity with distributed software applications, sufficient to understand how underlying network and infrastructure systems support themComfort working in a union-labor building environment, understanding jurisdictional boundariesStrong communication skills for direct client- and production-facing coordination; comfortable interacting with nontechnical staff and excels at customer service-oriented interactionsDemonstrated ability to manage vendor relationships and a direct reportScheduleStandard hours are weekdays, between 9:30 am and 5:30 pm. Given the nature of the building's event and production activity, some evening and weekend availability is required to support events, emergencies, and select maintenance activities.CompensationThe salary range for this position is $115,000 – $125,000. Compensation is commensurate with experience.Application ProcessInterested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name through our Career Center. Only résumés and cover letters submitted in this format will be reviewed.The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you're new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.