Customer Success Manager

Responsibilities: Identify and engage current and potential clients utilizing various sales methods. Gain a clear understanding of clients' overall business strategies and communicate with the design team to develop a solution-based plan based on the client's needs. Develop specific strategies to identify and address the client’s needs, while staying ahead of new opportunities to help align the client’s future requirements. Collaborate across departments to promote outstanding client service. Negotiate contractual terms and conditions including price, payment terms, and deliverables. Serve as the point of contact for escalation requests.

Requirements: 5+ years of experience in an Account Management/Customer Success/Client Development role, in a consultative, solution-based environment. Bachelor’s degree required. Able to review and track new opportunities for the organization. The salary range for this role is $100,000-$120,000, commensurate with experience.