Senior Principal CSM AI-Driven Customer Success

Salesforce, Inc. is seeking a Customer Success Manager for our Signature Slack offering in the United States. The role focuses on ensuring high-value customers achieve significant ROI by adopting Slack, aligning technical and business goals, and renewing and expanding the relationship. You will act as a trusted advisor, advise on governance and workspace organization, and collaborate with Sales, Engineering, and Product teams to drive customer success and revenue opportunities.