Senior Operations Manager – Transportation & Logistics

Location: Hopewell Junction, New YorkSites Supported: Swedesboro, NJ & Glen Burnie, MD

Schedule: Mon–Fri, 8 AM–5 PM; flexibility for after-hours/overnight routes and occasional Saturdays

Travel: ~50%, including overnight travel

Overview: Seeking an experienced Senior Operations Manager to lead multi-site transportation operations supporting three major automotive customers across the Northeast.

Key Responsibilities: Lead operations across 3 locations and manage 3 Operations Managers + large driver/dock workforce. Own safety, service, staffing, capacity, operational KPIs and customer satisfaction. Manage customer relationships, escalations and service recovery. Track and improve on-time delivery, scanning compliance and operational efficiency. Own P&L, budgets, forecasting, labor and transportation costs. Develop managers, improve driver engagement and build a culture of accountability. Drive root-cause analysis, corrective actions, standardization and continuous improvement. Partner with HR, Safety, Finance, Maintenance and IT to resolve operational issues.

Requirements: Significant experience in transportation/logistics, dedicated transportation, 3PL, LTL or contract logistics. Proven multi-site transportation leadership experience. Experience managing drivers/frontline teams and developing managers. Strong P&L, budgeting, forecasting and KPI management experience. Strong customer-facing, problem-solving and communication skills. Ability to influence across teams and drive sustainable improvements.50% travel required.

Preferred: Automotive transportation/3PL, OEM or automotive parts logistics experience. Final-mile, LTL, time-critical or customer-site experience. Union environment, turnaround/stabilization or Lean Six Sigma experience.