Family Coordinator
virtual vocationsDenver, CO
Family Coordinator
virtual vocationsDenver, CO
today
Occupations
Morticians, Undertakers, and Funeral ArrangersFuneral Home ManagersSocial and Human Service AssistantsIndustries
Funeral Homes and Funeral ServicesCemeteries and CrematoriesOther Individual and Family ServicesAbout the role
To support families during a critical time, the full-time remote Family Coordinator will manage a high-volume caseload of approximately 100 concurrent cases, overseeing the full client lifecycle from contract signature to the return of ashes while ensuring exceptional client experiences.
Key responsibilities:
Manage a high-volume book of business, guiding families through each step of the process with empathy and professionalism
Act as the primary point of contact, handling inbound and outbound communications while maintaining meticulous documentation
Collaborate with internal teams and vendors to ensure timely case milestones, including transportation, documentation, and cremation scheduling
Required qualifications:
2+ years of experience in case management, client coordination, or similar roles with end-to-end ownership of a caseload
Strong written and spoken English skills
Ability to manage 100+ cases simultaneously with a focus on detail and record-keeping
Proficient in using multiple systems for effective workflow management and problem-solving
Highly accountable and proactive, with a passion for client experience and service delivery
Matching similar jobs
JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
Morticians, Undertakers, and Funeral Arrangers
Industry
Funeral Homes and Funeral Services
Posted
today
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE