Account Manager, TikTok Shop & Brand Strategy

THE OPPORTUNITY: Be the person brands trust to understand their business, guide the conversation and follow through. You’ll own the day-to-day relationship with assigned brand partners, working directly with founders, marketing leaders and e-commerce teams. From onboarding and strategy presentations to performance reviews and renewals, you’ll help clients understand where their account is going, what’s working and what comes next. Alongside our specialist teams, you’ll translate those conversations into clear briefs, coordinated campaigns and measurable business outcomes. This is a hands-on individual contributor role with meaningful account ownership. Experienced account managers and candidates with leadership backgrounds are welcome if they enjoy personally leading client calls, developing recommendations and driving delivery. WHAT YOU’LL OWN• Client relationships and communication. Serve as the primary contact for assigned brands, lead meetings and build a strong understanding of their priorities, products and business goals.• Strategic conversations and presentations. Develop account plans, campaign proposals and business reviews that connect our recommendations to the client’s goals, budget and growth opportunities.• Expectations and problem-solving. Navigate feedback, address performance concerns and communicate trade-offs clearly. Keep clients aligned on scope, timelines, deliverables and next steps.• Campaign delivery. Turn agreed plans into briefs, timelines and actions. Coordinate affiliate, creator, livestream, creative, paid media and operations teams, and follow through on approvals and execution.• Performance storytelling. Interpret GMV, ROI, ROAS, conversion, AOV and profitability with specialist teams. Explain what the results mean and recommend practical next steps.• Account retention and growth. Build lasting partnerships through reliable delivery and proactive recommendations. Support renewals and identify additional services that genuinely fit client needs.• Portfolio organization. Manage multiple accounts, maintain accurate project records and flag risks early so clients and internal teams stay informed.

WHAT YOU’LL BRING: • 2+ years of client-facing account management, client services or partnership management experience in an agency, influencer marketing, social commerce or e-commerce environment.• Direct experience serving as the primary contact for external clients or partners, including leading meetings, presenting recommendations and managing ongoing relationships.• A track record of personally delivering campaigns or projects—from clarifying the brief to coordinating teams and following through on results.• Strong communication and presentation skills. You can explain a recommendation, handle a difficult conversation and turn feedback into a clear action plan.• Commercial awareness and confidence discussing campaign performance, client ROI and account growth.• Working knowledge of Tik Tok Shop and how creators, affiliates, content, livestreams, shop operations and paid media contribute to results.• Strong organization, sound judgment and reliable follow-through across multiple accounts.• Ability to work onsite in Glendale 2–3 days per week. You’ll own the client relationship and coordinate delivery with our specialists. Hands-on ad buying or independent shop management experience is welcome but not required.

BONUS POINTS: • Experience managing beauty, wellness, lifestyle or consumer brand accounts.• Direct Tik Tok Shop agency experience.• Experience supporting client renewals and expanding existing partnerships.• Professional Spanish proficiency.• Hands-on experience with Tik Tok Ads / GMV Max or Seller Center. WHY JOIN INFLUU?• Work directly with brand decision-makers and help shape their Tik Tok Shop growth plans.• Own relationships from initial onboarding through campaign delivery and long-term partnership growth.• Collaborate with specialists across the creator and social commerce ecosystem.• Build a portfolio of brand work where you can see the impact of your recommendations and execution. We’re reviewing applications on a rolling basis and targeting a start within two weeks. Please include your earliest available start date. Apply with your resume and a short example of a client account you personally owned: who you worked with, how you managed the relationship and what you helped deliver. WORKING ARRANGEMENTWe’re open to salaried full-time, contract or project-based arrangements, depending on the number of brand accounts you manage and the agreed scope of work. We’ll discuss account assignments, responsibilities and compensation based on your experience and availability. For candidates taking ownership of three or more concurrent brand projects, a salaried full-time arrangement can be discussed.