Service Coordinator

Role Type: Full-Time

Pay Rate: $20.00 – $25.00/hour (Depending on Experience)

Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Location: On-site Why You'll Like Working Here Industry Leader: Work with a global specialist at the forefront of major industry trends like Data Centers, Sustainability, and Smart Home/IoT technology. Impactful Role: Serve as the critical communication hub between Field Engineers, internal sales/operations teams, and external clients. Path to Growth: Opportunity to build a career through a temp-to-hire arrangement with an established global manufacturer.

What You'll Do: Scheduling & Dispatch: Coordinate daily service calls, startups, and engineer schedules using Salesforce. Create dispatch tickets and forecast technician workloads 5–15 days out. Customer Communication: Serve as a primary point of contact via phone and email to coordinate service calls, provide \"Parts Pending\" status updates, and follow up on recommended or pending work. Database & File Management: Maintain and update customer files, extended warranty details, maintenance agreements, billing info, and service invoice logs. Logistics & Inventory: Collaborate with Field Service Engineers on truck stock management, facilitate the return of warranty parts, create purchase orders, and process invoices. Cross-Department Collaboration: Interface internally with sales, service operations, and engineering teams, as well as externally with contractors, project managers, and sales agencies.

Education: High School Diploma required; Associate or Bachelor's degree preferred.

Experience: At least 3 years of experience in Customer Service, Dispatch/Logistics Coordination, Project Coordination, or an equivalent combination of education and experience. Communication: Clear, concise written and verbal communication skills tailored to diverse audiences. Organization & Detail: Exceptional organizational ability to multitask, manage deadlines, and handle various projects at different stages. Critical Thinking & Travel Logistics: Ability to read maps and manage complex regional scheduling, including multi-time-zone coordination and air travel logistics. Tech Proficiency: Strong computer skills, including Microsoft Office (Word, Excel, Power Point), email/calendar software, web resources, and common CRM platforms.