SWITCHBOARD- EAST INTERNAL MEDICINE

Summary/Objective: The Switchboard Operator provides a combination of patient care duties and clerical/administrative duties in support of all departments.

Essential Functions: Answers telephones, directs callers, and takes messages Gathers patient information and prepopulates the patients health record Register patients Assist with Scheduling & rescheduling of office appointments Page providers with Hospital Consults Faxes provider visits to referring providers Maintains current On-Call list

Other Duties/Responsibilities: Periodically fill in for front desk or check out Provide superior customer service to all patients and client providers and staff Administrative and clerical duties as necessary

Knowledge/Skills/Abilities: Proven track record in providing exceptional customer service Strong communications skills; both written and verbal Ability to organize, prioritize and manage multiple projects concurrently Ability to work independently or in a team environment Ability to hear well and speak clearly Ability to maintain composure when faced with difficult situations Pleasant telephone voice and manner required Able to type 35 words per minute Comfortable wording under minimal supervision Use of MS Outlook, Word & Excel Ability to operate office equipment including computer, fax, calculator, and copier Reliable transportation and clean driving record, if applicable Flexibility to work overtime as needed

Education: High school diploma or equivalent

Experience: Prior clerical experience and answering telephones Work experience in a healthcare organization Previous staffing/scheduling experience in a healthcare environment As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA and OSHA standards. Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process. Why should you apply? 401(k) benefits. Education reimbursement. Holiday Pay. Great earned time-off policy. Company-paid Life Insurance & Long Term Disability.