Call Center Agent
carepoolMadison, WI
Call Center Agent
carepoolMadison, WI
4 days ago
Occupations
Reservation and Transportation Ticket Agents and Travel ClerksCustomer Service RepresentativesDispatchers, Except Police, Fire, and AmbulanceIndustries
Telemarketing Bureaus and Other Contact CentersServices for the Elderly and Persons with DisabilitiesSpecial Needs TransportationAbout the role
Non Emergency Medical Transportation Coordinator You handle intake and processing of NEMT requests, trip problem resolution, fraud and abuse reporting, and general inquiries. You use our scheduling system to book trips, verify eligibility, and give people clear information. Every call is somebody's access to care.
What You Will Do:
Take intake calls and book trips in our scheduling system. Verify eligibility and explain clearly what someone is entitled to. Resolve trip problems, and report suspected fraud or abuse. Cover urgent trips and complaints around the clock the line is staffed 24/7.
What We Are Looking For:
Fluency in Spanish, or availability of interpretive services. Strong communication skills and computer proficiency. A real commitment to service this is not a script-reading job.
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JOB OVERVIEW
Experience level
Junior
Location
Madison, WI
Occupation
Reservation and Transportation Ticket Agents and Travel Clerks
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago
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