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Sr. Unified Comms Engineer - Federal Customer

dellVirginia, MN

yesterday

Occupations

Computer Systems Engineers/ArchitectsTelecommunications Engineering SpecialistsNetwork and Computer Systems Administrators

Industries

Computer Systems Design ServicesAll Other TelecommunicationsOther Computer Related Services
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About the role

Sr. Unified Comms Engineer - Federal Customer(On-Site 5 Days per week, Chantilly, VA - TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.
Key responsibilities:
  • Administer and support voice, telephony, conferencing, or collaboration platforms
  • Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration
  • Support implementation, upgrades, and integration of communications solutions
  • Maintain documentation, diagrams, operating procedures, and support records
  • Coordinate with network, systems, and field teams on platform dependencies and changes
  • Support user issues, service requests, and operational continuity activities
  • Contribute to testing, validation, and service improvement efforts
  • Help ensure secure, stable, and supportable communications capabilities
  • Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions
Required qualifications:
  • Experience supporting unified communications, VoIP, telephony, or collaboration environments
  • Strong troubleshooting and customer-support skills
  • Familiarity with endpoint integration, platform administration, and service support processes
  • Understanding of network and QoS concepts related to voice and collaboration services
  • Ability to work onsite in a secure environment
  • Experience with video, AV, conferencing, or call-management environments
  • Familiarity with SIP, secure voice, or enterprise communications architectures 15+ years of relevant experience with a bachelor’s degree
  • Active TS/SCI and ability to maintain access as required by the program
Core Competencies: Leadership Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues in distributed systems. Communication: Strong verbal and written communication skills to collaborate effectively with development teams, operations, security, and other stakeholders. Collaboration: Ability to work effectively in a team environment and lead technical initiatives. Mentorship: As a Senior role, the ability to guide and mentor junior engineers, share knowledge, and foster best practices. Proactive & Ownership: Proactive approach to identifying and addressing potential issues, with a strong sense of ownership over the platform. Adaptability & Continuous Learning: Eagerness to learn new technologies and adapt to a rapidly evolving cloud-native landscape.
Preferred qualifications:
  • Experience with Cisco UC or similar platforms
  • Experience in government or classified environments
  • Lead experience guiding standards, design choices, or junior engineers
  • Work environment / program context
This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.

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JOB OVERVIEW

Experience level

Senior

Location

Virginia, MN

Occupation

Computer Systems Engineers/Architects

Industry

Computer Systems Design Services

Posted

yesterday

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