Dispatcher

Position Type: Full-Time & Part-Time Shifts Available:

Monday- Friday 4am-1pm Saturday 8am-4pm Sunday 7:30am-3:30pm Weekend Availability Required Location: Ozaukee County Transit Services 741 W Oakland Ave, Port Washington WI, 53074 Position OverviewGO Riteway Transportation Group is seeking dependable, organized, and customer-focused Dispatchers to support the Ozaukee County Transit Services operation. This position plays a vital role in ensuring safe, reliable, and on-time transportation services for passengers throughout the community. Dispatchers are responsible for overseeing dispatch functions across multiple vehicle types while serving as a liaison between passengers, drivers, and operations staff. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. When you join GO Riteway Transportation Group, you become part of a family-owned company that has put people first for more than 65 years and continues to lead the transportation industry through a commitment to safety, integrity, and teamwork. Compensation & Financial BenefitsCompetitive Pay RatesWeekly PayAnnual Wage Increase Opportunities 401(k) Matching ProgramComplimentary Access to an Investment AdvisorEmployee Referral Bonus ProgramHealth & Wellness BenefitsMedical, Dental & Vision InsuranceFlexible Spending Account (FSA) Dependent Care FSACompany-Paid Group Life InsuranceCompany-Paid Short-Term DisabilityCompany-Paid Long-Term DisabilityVoluntary Life Insurance OptionsEmployee Assistance Program (EAP) Work-Life Balance & Career GrowthPaid Training9 Paid HolidaysPaid Time Off Based on TenureFlexible Scheduling OptionsCross-Training OpportunitiesCareer Advancement & Growth OpportunitiesResponsibilitiesOversee daily dispatch functions for Shared Ride transportation servicesCoordinate routes, schedules, and trip updates with driversServe as a liaison between passengers, operations staff, and driversConfirm routing details and pickup/drop-off timesProcess schedule changes, cancellations, and trip updates efficientlyMonitor transportation operations to support safe and timely serviceEnsure compliance with Federal and State DOT requirementsOrganize paperwork, records, and filing systemsUtilize dispatch software and operational systems effectivelySupport safe, reliable, and consistent transportation servicesQualificationsAbility to work effectively with diverse groups and within a team environmentStrong written and verbal communication skills preferredExcellent organizational and multitasking abilitiesStrong computer skills and ability to learn new software systemsPrevious dispatching and/or customer service experience preferredMust maintain a valid Wisconsin driver licenseMust successfully pass a company-sponsored pre-employment drug test and background checkEqual Opportunity EmployerGO Riteway Transportation Group is proud to be an Equal Opportunity Employer (EOE).