Head of Customer Support & Retention (Remote)
datacontroller toogezaNew York, NY
Head of Customer Support & Retention (Remote)
datacontroller toogezaNew York, NY
2 days ago
Occupations
Customer Service RepresentativesComputer User Support SpecialistsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Software PublishersCustom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersAbout the role
toogeza, a Ukrainian recruiting company, is helping a HealthTech startup Ultiself hire a Head of Customer Support to own the global support experience. The role leads a remote, multinational team and partners with Finance to handle billing and refunds while shaping the processes, SLAs and knowledge base across all channels.
You will drive KPIs, implement AI-assisted replies and select tools (Zendesk/Intercom/Front), translating support data into product insights to boost retention and revenue.
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Software Publishers
Posted
2 days ago
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