Virtual Meeting - Technical Support and Facilitator - Specialist
ntt dataAlexandria, VA
Virtual Meeting - Technical Support and Facilitator - Specialist
ntt dataAlexandria, VA
17 days ago
Occupations
Audio and Video TechniciansComputer User Support SpecialistsTeaching Assistants, Special EducationIndustries
Custom Computer Programming ServicesComputer Systems Design ServicesOther Computer Related ServicesAbout the role
Audio/Visual Technology - Specialist The Audio/Visual Technology - Specialist will be proficient in Web Ex and audio/visual technologies used to support virtual meetings necessary to support the Program Lead in virtual meetings using Web Ex to organize break-out sessions, taking attendance, conducting polls, facilitating Web Ex chat conversations, assisting with participant technology issues and providing technical support, as well as escalating issues that need additional assistance and problem resolution.
Responsibilities:
Provide technical support and troubleshooting for desktop hardware, audio/visual technologies and applications such as Web Ex, Share Point, and custom applications Anticipate Program Lead's needs during the meeting Monitor and record participant attendance Monitor Web Ex chat box during virtual meeting Help participants who lose audio connections Monitor video functionality Organize breakout sessions Conduct polls Coordination with Call Center leadership and client staff Assist customer with login issues Support training activities for participant orientation and program director orientation and facilitator training Log issues using CRM tool
Qualifications:
Bachelors and 3 years' experience or High School Diploma and 10 years' experience. Required
Skills include:
3+ years' experience using Web Ex to include features and functionality 3+ years' experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Tuning)3+ years' experience with standard Windows OS applications and MS Office applications 3+ years' customer service experience Excellent written and oral communication skills
Desired Skills:
Application AnalysisITIL Service Management Business Application Training User Acceptance Testing Application Development Posting Date: Department: -
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JOB OVERVIEW
Experience level
Senior
Location
Alexandria, VA
Occupation
Audio and Video Technicians
Industry
Custom Computer Programming Services
Posted
17 days ago
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