Patient Service Representative Call Center - East Mason

Job Summary: The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

What You Will Do: Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. Obtain and confirm accurate demographic and insurance coverage medical inquiries, complaints & messages to appropriate parties. Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues Schedule and confirm patient appointments. Provide accurate daily batch and/or deposits to appropriate staff for processing. Education Qualifications High School Diploma and/or GED Required Experience Qualifications 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred

Skills and Abilities: Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. Capable of effectively and positively interacting with staff members throughout the company. Promote teamwork and provide a supportive environment throughout the grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages to work independently and think critically using provided Demands Sit - Constantly Stand - RarelyWalk - RarelyDrive - RarelyClimb (Stairs/Ladders) - RarelyBend (Neck) - Frequently Gross Manipulation (Hands/Arms) - RarelySquat - RarelyTwist/Turn (Neck) - Occasionally Lift/Carry 0-10 lbs. - RarelyLift/Carry 11-25 lbs. - RarelyLift/Carry 26-35 lbs. - RarelyPush/Pull up to 10 lbs. - RarelyPush/Pull 11-25 lbs. - RarelyPush/Pull 26-35 lbs. - RarelyReach (Above shoulder level) - RarelyReach (Below shoulder level) - Constantly Simple Grasping (Hands/Arms) - Constantly Fine Manipulation (Hands/Arms) - Constantly Gross Manipulation (Hands/Arms) - Constantly

Working Conditions: Noise - Occasionally