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Account Retention Specialists - Collections & Customer Solutions

majik enterprises internationalLebanon, PA

6 days ago

Occupations

Bill and Account CollectorsCustomer Service RepresentativesRetail Salespersons

Industries

Collection AgenciesTelemarketing Bureaus and Other Contact CentersOffice Administrative Services
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About the role

Majik4x Best Places to Work in PA (2022–2025)¡Ahora contratando! Se habla españolLooking for more than just a job? At Majik, you'll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you."I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - DonaeWho We AreWe Serve OthersWe Do What It TakesWe Own ItWe're passionate about helping employees grow and delivering great customer experiences! Pay + Perks Starting at $16+/hr & Monthly Bonus Potential3 Weeks PTO + Paid Holidays 401(k) with Company Match (up to 6%)Low-cost Medical, Dental, Vision Employee Discounts + Loyalty Rewards Career Advancement Opportunities (we promote from within) Weekly PayReimbursement Toward Home & Vehicle Purchase (after 1 year) Bilingual candidates may earn additional pay!...and so much more!
What You'll Do:
  • Own customer accounts and work proactively to keep them current
  • Analyze account activity and determine appropriate solutions
  • Communicate with customers, references, and landlords
  • Collect and process payments accurately (in-store and field)
  • Maintain accurate documentation and account records
  • Manage field visits professionally and efficiently
  • Resolve customer concerns while protecting company standards
  • Meet and exceed performance goals related to collections and retention
What We're Looking For:
  • High school diploma or GED1+ year of experience in collections, retail, or customer-focused roles preferred
  • Strong communication and conflict resolution skills
  • Highly organized with attention to detail
  • Self-motivated, accountable, and results-driven
  • Comfortable using systems to manage accounts
  • Valid driver's license with insurable driving record
  • Willingness to travel locally for customer visits
  • Ability to lift up to 25 lbs (with assistance for heavier items)
Schedule Full-time (40 hours/week), 5-day workweek Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed Schedules may vary based on business needs
Additional Information: Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.

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JOB OVERVIEW

Experience level

Junior

Location

Lebanon, PA

Occupation

Bill and Account Collectors

Industry

Collection Agencies

Posted

6 days ago

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