QA Enablement Lead: Process Improvement & Coaching
brobston groupPhoenix, AZ
QA Enablement Lead: Process Improvement & Coaching
brobston groupPhoenix, AZ
2 days ago
Occupations
Quality Control Systems ManagersQuality Control AnalystsSoftware Quality Assurance Analysts and TestersIndustries
Telemarketing Bureaus and Other Contact CentersOther Accounting ServicesOffices of Certified Public AccountantsAbout the role
The RealReal in Phoenix, AZ is seeking a Quality Assurance Lead to audit QC Analysts, monitor daily audit processes, and partner with Outbound Ops to identify skill gaps and enablement opportunities. You will establish SOPs, strengthen audit structures, communicate metrics, and facilitate coaching conversations. You will review audit reports and drive SMART action plans, onboarding, audits and training as needed.
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JOB OVERVIEW
Experience level
Lead
Location
Phoenix, AZ
Occupation
Quality Control Systems Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago
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