Technical Customer Service Representative -Medallion Labs

Job Overview: As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed.

Key Responsibilities: Answer customer inquiries via phone or email within 24 business hoursHandle customer complaints and facilitate resolutionsTroubleshoot portal and order-related questionsGenerate quotes for testing and Mock Nutrition Facts PanelsSubmit requests for reruns and additional testing through LIMSBuild and update customer records in LIMSMonitor the Customer Service Dashboard in LIMSLog customer communication in SalesforceCommunicate weekly updates on submission trends and metricsManage all client communications to ensure satisfactionOwn large and specialty projects for the account Requirements 1 year of experience in retail, customer service, or account managementBachelor's degree (science-related field preferred) Proficiency in Microsoft Office PreferencesExperience in a lab/science environmentExposure to Laboratory Information Management System (LIMS) Key Skills and CompetenciesStrong time management and prioritization skillsExcellent interpersonal and communication skillsAbility to influence and navigate a matrix organizationTeam player with a collaborative spiritPrevious analytical lab experience is a plus Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry! Subject Line: Exciting Opportunity in Customer Service at Medallion LabsBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.