Tire Field Service Representative

Reports to: Field Service Unit Manager

Location: Monee, ILJob Purpose Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.

Key Responsibilities: Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest. Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires Must be willing to travel 50% of the time to customer locations Research and resolve customer complaints and issues Have knowledge of competitor products and tire industry regulations Any other duties assigned by management Qualification High School diploma required, bachelor's degree preferred At least 4 years of relevant experience in the Tire/Automotive industries Strong oral and written communication ability Customer service experience preferred Must have a valid driver's license and personal vehicle for travel Intermediate to advance Microsoft office capabilities Must be able to work out of the Monee, IL warehouse 50% of the time Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.