Head of Customer Experience & Loyalty
jacobNew York, NY
Head of Customer Experience & Loyalty
jacobNew York, NY
today
Occupations
First-Line Supervisors of Personal Service WorkersCustomer Service RepresentativesFirst-Line Supervisors of Retail Sales WorkersIndustries
Telemarketing Bureaus and Other Contact CentersCosmetics, Beauty Supplies, and Perfume RetailersSoftware PublishersAbout the role
Jacob in New York City is seeking a leader to build and own the customer experience and retention program. You will lead multi-channel support, shape standards, and embed the customer voice into product decisions to deepen loyalty.
This role combines hands-on service with team leadership, system-building, and cross-functional collaboration to deliver thoughtful, personal care and lasting relationships with our customers.
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JOB OVERVIEW
Experience level
Manager
Location
New York, NY
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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