Client Success- Team lead and Onboarding Specialist

Note: This is a hands-on lead role, not a big-company people-manager job. The Work Client Onboarding: Run kickoff meetings, train agency teams on the CMS dashboard, and keep the 30-day launch timeline on track. App Store Coordination: Work directly with Product and Tech to coordinate App Store and Google Play deployments. Operations & Tools: Track project deliverables in Hub Spot, Click Up, Google Workspace, Zoom, Slack, and basic Canva. Account Handoff: Seamlessly hand off accounts to the ongoing Mobile Coach post-launch. Reporting: Report directly to the Manager of Client Success. Pay and Terms

Employment Type: Contract / 1099 (invoiced, non-W2).

Benefits: None (no PTO or health insurance; hourly rate reflects total package).

Starting Rate: $25/hour standard start rate. Growth Potential: 90-day review to increase up to $30/hour based on performance and experience. Location & Hours: Fully remote (United States or Canada only). Flexible scheduling working EST hours. Who This Is For

Experience: 1–3 years in client success, onboarding, or account coordination preferred. Strong individual contributors ready to transition into a lead role are welcome.

Skills: Clear and confident communication on video, highly organized, and able to teach software effectively without a technical background.

Requirements: Authorized to work in the US or Canada, reliable high-speed internet, and availability during EST business hours. Contractor Mindset: Comfortable invoicing as an independent contractor and managing your own taxes and benefits.

How to Apply: Send a short note highlighting a past launch you managed (or a complex client situation you resolved) and why this role fits your background, along with a resume. No formal cover letters required.