Coordinator, Tours and Visitor Experience

Department: Admissions & New Student Enrol

Location: Tucson Campus, Tucson, AZ USAPosition Highlights: The Coordinator, Tours and Visitor Experience leads all aspects of campus visits to the University of Arizona, ensuring prospective students and families experience a highly personalized, welcoming, and informative campus visit. This role manages and develops the Arizona Ambassador student staff, building a team of tour guides to execute a concierge-level experience for all prospective, admitted, group, and VIP campus tours. The Coordinator creates and follows standard operating procedures to ensure a consistent, effective, and efficient campus visit program in coordination with supervisor. This role constantly evaluates and assesses campus visit outcomes and data, reporting to their supervisor and other Office of Admission and Enrollment Management leadership progress toward goals and the needs of the visit program.

Schedule: The role's schedule is 40 hours/week Tuesday - Saturday, ensuring seamless coverage of the Wildcat Welcome Center for Saturday operations, with an adjusted weekend of Sunday - Monday. Visa sponsorship is not available for this position. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for its innovative work-life programs.

Responsibilities: Campus visit program coordination (45%): Lead all aspects of the campus tour, group tour, and VIP tour program including scheduling and logistics, create and maintain the visit calendar through the CRM, and coordinate with University units and external partners to deliver integrated services. Arizona Ambassador supervision (30%): Hire, train, supervise, evaluate, and support the Arizona Ambassador student staff; monitor performance and mentor staff to foster professional growth. Reporting and assessment (15%): Ensure accurate reporting for all campus visit program activities, maintain records, and provide regular reports on visitor engagement and satisfaction using data to inform continuous improvement. Admission counseling (10%): Advise prospects, applicants, and incoming students on admissions policies and procedures, serving as an admissions counselor on duty to assist with questions both virtually and in-person. Knowledge, Skills, and Abilities Excellent customer service, communication, and organizational skills. Ability to quickly assess guest needs and seek appropriate next steps. Ability to work collaboratively with staff members across the Office Admission, Enrollment Management, and the University of Arizona. Ability to follow laws and guiding principles of recruitment work, including FERPA regulations. Physical and

Environmental Requirements: Must be able to lift boxes/materials up to 20 pounds. Works in a large and busy welcome center environment.

Minimum Qualifications: Bachelor's degree or equivalent advanced learning attained through professional level experience required. Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience. Fingerprint clearance required and to be completed once hired.

Preferred Qualifications: Experience in customer service, event coordination, or higher education.