Regional Product Support Manager - Service

WHAT YOU’LL DO: In this role, you will own the Service business across the Bay Area. This role is for a competitor who loves to win, builds teams that perform, and wants to be well rewarded for results. Responsibilities include, but are not limited to: Own the overall Service business for the Bay Area, including all aspects of Service department financials: revenue, gross profit, expenses, budgets, and forecasts. Work hands-on in each of the Service departments in the region, assisting teams in completing the work, building relationships with customers, and growing the overall business. Write the plans for technician recruiting and training, and help each Service department execute them to keep shops fully staffed with skilled technicians. Manage work in process (WIP) to keep jobs moving, billed, and closed out. Work with the manufacturer to maximize warranty recovery and make sure claims are filed correctly and on time. Work with Parts teams to ensure quick, efficient repairs for customers. Set goals, track performance, and drive Service teams to hit volume, profit, and customer satisfaction targets. Hire, coach, and develop Service managers and supervisors, using Plans of Assistance, Performance Reviews, and Wage Reviews. Manage shop equipment and tooling needs through budgeting, capital expense requests, and accurate record keeping. Present results and plans to the General Manager.

WHAT YOU NEED: A competitive, results-driven leader who plans to build a long-term career at Pape'. Proven success leading Service operations, with a strong understanding of budgeting, financial management, planning, and goal setting. Strong people skills and a record of developing, retaining, and inspiring teams. Excellent oral and written communication skills. Computer skills, including the Microsoft Office suite. Driver's license with a good driving record. Industry experience in construction, forestry, or capital equipment is a plus. Some travel will be required.

Compensation: $123,000- 170,000/hr (Depending on Experience)

Equipment: Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory! Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter. Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills. The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Licenses & Certifications: RequiredDriver License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.