Customer Service Coordinator

Shift: 1st shift M-F

Job Summary: LHH Recruitment Solutions is seeking a highly organized and detail‑oriented Customer Service Coordinator for our client in Batavia, Ohio. This role requires strong order management expertise and a commitment to delivering exceptional customer service. The Coordinator will support customers throughout the entire order lifecycle—managing inquiries, processing orders, coordinating with suppliers, and ensuring accuracy and timely delivery. Customer Support & Relationship Management Serve as the primary point of contact for customers, building strong professional relationships through timely, respectful, and solutions‑focused service. Respond to customer inquiries via phone, email, and other communication channels. Provide proactive support, including product information, shipping updates, and order guidance. Order Management & Product Lifecycle Coordination Manage the full order process, from entry to delivery, ensuring accuracy and on‑time fulfillment. Provide updates on production status, ship dates, tracking information, and event deadlines. Research product availability, supplier pricing, lead times, and custom requests. Communicate with suppliers to obtain quotes for custom or high‑volume orders. Act as liaison between customers and suppliers for proof approvals, revisions, and final authorization. Distribute proofs to customers and ensure timely submission of approvals or changes. Administrative & System Support Document all order‑related details and communications in internal systems. Handle order modifications, including item changes, pricing adjustments, quantity updates, shipping modifications, reimbursements, or credits. Resolve order issues by coordinating with suppliers, internal teams, and accounting departments. Process invoice adjustments, revised invoices, split bills, and advance invoices when required. Assist with supplier setup, verification, and internal routing of orders. Internal Workflow & Supplier Coordination Work with internal teams to troubleshoot order discrepancies or shipment issues. Obtain freight estimates and assist with special‑handling shipments. Confirm supplier acknowledgments and resolve discrepancies promptly. Ensure rapid resolution of supplier invoice issues so customer billing remains on schedule. Strong attention to detail, particularly in order entry and documentation. Excellent relationship‑building skills with both internal teams and external partners. Outstanding organization and ability to prioritize multiple tasks in a fast‑paced environment. Positive, professional communication style with a customer‑first mindset. Commitment to teamwork and maintaining high service standards. Performance Factors Adaptability: Comfortable shifting priorities and navigating changing customer needs. Collaboration: Works effectively with suppliers, customers, and cross‑functional teams. Accuracy & Compliance: Ensures precision in order processing and adherence to procedures.

Organization: Manages competing tasks while maintaining a high level of detail.

Education: High school diploma or equivalent required.

Experience: Must have order management experience (order entry, tracking, updates, supplier coordination). Customer service experience in a product, distribution, or supplier‑based environment strongly preferred. Proficiency with Windows‑based systems; experience with Google Workspace or virtual meeting platforms is a plus.

Technical Skills: Ability to calculate margins, discounts, and pricing adjustments.

Analytical Skills: Ability to troubleshoot complex order issues and evaluate multiple variables.