Parts Counter Sales

Role Description: The Parts Counter Sales role is a full-time, on-site position based in Fort Wayne, IN. This role involves assisting customers in person and by phone with identifying, locating, and ordering parts for Bobcat and related equipment. Daily responsibilities include looking up parts in catalogs or computer systems, preparing price quotes, processing orders, and coordinating with the service and sales teams to ensure accurate and timely delivery. The Parts Counter Sales team member will maintain parts displays, monitor stock levels, help with inventory counts, and follow established procedures for returns and warranties. This position also supports overall customer satisfaction by answering questions, providing product knowledge, and offering courteous, efficient service in a fast-paced environment.

Qualifications: Strong customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to build positive, long-term relationships. Clear and professional Communication skills, both verbal and written, for interacting with customers, colleagues, and vendors. Sales skills, including the ability to recommend appropriate parts and accessories, upsell when appropriate, and close transactions accurately. Inventory Control skills for tracking parts, managing stock levels, and assisting with regular inventory counts. Basic mechanical or equipment knowledge; prior experience in equipment, automotive, or industrial parts is preferred. Comfort using point-of-sale and inventory management software; basic computer literacy required. Ability to stand, move, and lift moderate weights during the workday, following safety guidelines. High school diploma or equivalent; valid driver's license and reliable transportation. Team-oriented approach, strong attention to detail, and reliability in an on-site, full-time environment.