Customer Service Rep

Job TitleThis employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Job Functions Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions