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Admissions Services Specialist Acute

acadia healthcareMadison, WI

5 days ago

Occupations

Healthcare Social WorkersMental Health and Substance Abuse Social WorkersAcute Care Nurses

Industries

General Medical and Surgical HospitalsPsychiatric and Substance Abuse HospitalsOutpatient Mental Health and Substance Abuse Centers
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About the role

Overview: In this remote role, you support Acadia Acute Admissions nationwide, ensuring smooth referral processing, benefits verification, and pre-admission activities. You'll work with cross-site admissions teams to coordinate bed availability, documentation, and authorization, enabling timely access to behavioral health services. You'll engage with patients, families, and health professionals to uphold confidentiality and policy-driven workflows. This role offers meaningful impact by improving access and coordinating care across facilities.
Responsibilities:
  • Manage referral management portals and monitor faxed referrals and webforms
  • Process referrals using admissions criteria and document interactions in Salesforce
  • Complete prior authorizations and pre-admit patients in billing systems
  • Coordinate bed availability and admission transfers across levels of care
  • Verify insurance benefits and share outcomes with internal staff
  • Collaborate with medical/psychiatric personnel to refine referral recommendations
  • Ensure appropriate admission documentation and pre-authorization prior to treatment
  • Maintain compliance with confidentiality and organizational policies
  • Communicate clearly with patients, families, and the health care team
Key requirements:
  • Bachelor's or Master's degree in Behavioral Science, Social Work, Sociology, Nursing, or related field; in some states RN/LVN/LPN may be applicable
  • Knowledge of admission/referral processes and tools
  • Familiarity with behavioral health issues and services
  • Solid understanding of financial principles and insurance reimbursement
  • Knowledge of Salesforce.com (or other CRM), Concur, and MS OfficeStrong communication skills
  • Collaborative team player
  • Attention to detail
Salesforce.com ConcurMS Office

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JOB OVERVIEW

Experience level

Senior

Location

Madison, WI

Occupation

Healthcare Social Workers

Industry

General Medical and Surgical Hospitals

Posted

5 days ago

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